FAQ

How long does shipping take?

Shipping times vary by location:

Europe & UK: 6–10 business days

USA & Canada: 7–12 business days

Other countries: 10–15 business days
You will receive a tracking number once your order has been shipped.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders.

Can I return my product?

Yes. We offer a 30-day return policy from the date your order is delivered. The item must be unused and in its original packaging. Contact our support team to initiate a return.

What if my item arrives damaged?

If your product arrives damaged or defective, please contact us within 48 hours of delivery with a photo of the issue. We’ll send a replacement or issue a refund.

Where do you ship from?

We ship from our fulfillment centers depending on your location to ensure fast delivery—primarily within the EU, USA, and Asia.

Can I track my order?

Absolutely. Once your order ships, we’ll email you a tracking number so you can follow its journey in real time.

Do you offer warranty?

Currently, we do not offer a warranty, but we guarantee safe delivery and full functionality on arrival.

How can I contact you?

For any questions or issues, please use our live chat on the website or email us at support@medulini.com We're here to help!